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HomeAdvisor Elite Service Professional Sewer and Drain

 

 

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Average rating:  
 1 reviews

10 star service ( the 5 allowed doesn't even cover it) - Dena and BJ have restored my faith in humanity. Same day service at my Mom's house and took care of her when the company through her home warranty just took advantage. Took care of a broken pipe and fixed it where should can now flush toilets and take a shower, even stayed on hold for an hour with her home warranty company to ensure my Mom got her money back for the service fee for the other company. Your passion for your business shows, are your hearts are made of gold. God Bless you both.

That's so sweet Michelle! Thank you so much for the positive review. Yes, BJ was seeing red when he found out that your Mom paid the warranty company $100 for showing up and not doing anything. Shame on that company for taking her money, bless her heart. I'm so glad he was able to get her money back and take care of her problem!

 

REVIEWS FROM CURRENT CUSTOMERS

 

Comment by Va H2o Leaks Inc
We have been subed out by Professional Sewer and Drain to perform leak surveys at various locations. They have always been very professional and an absolute pleasure to work with. We highly recommend them for any plumbing needs. Thank you guys for the work and we look forward to seeing you in the future. Cheers

Review from John S. in Hampton, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Replace 20′ of sewer line from crawlspace
Comments: 5+++ stars! What a great price, BJ is a true professional master plumber. Hard working, reliable and honest. I received quality service on time and BJ insured that I fully was satisfied with all the work done. I know who to call for any plumbing service that I might need. I highly recommend Professional Sewer & Drain.

Review from Ken G. in Williamsburg, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Drain repair/replacement
Comments: BJ is a really, really nice guy that knows his stuff. Both he and Dena both are very professional. I was real pleased with the work, real pleased with the price and will definitely recommend them!

Review from Ronald P. in Hampton, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Troubleshoot cause of leak
Comments: BJ was awesome! He really knows his stuff. My wife was very happy, happy wife happy life. Again, Thanks!

Review by Erica H. in Hampton, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Install, Repair or Replace Plumbing or Fixtures
Comments: This company was excellent. Came at 11pm to repair an emergency split water pipe. He explained what had happened and fixed the problem quickly. It’s good to get someone who is honest about their work and won’t beat around the bush trying to solve the problem. I highly recommend this company and I will be using them as my plumber from now on!

Review by Renita C. in Newport News, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Install or Replace a Water Heater
Comments: Very knowledgeable. Didn’t back down from the challenges associated with the location of old water heater and piping. Went above and beyond to ensure that installation was done correctly and to prevent immediate repairs in the near future by identifying warn valves and piping. Explained every aspect of the process of the installation before and after installation. Called when running late. Fitted me into busy schedule. Overall, very thorough. Reasonably priced.

Review by a Homeowner in Hampton, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Clear a Clogged or Slow Drain
Comments: Excellent same day service. Will call this company for any future plumbing needs.

Review by Kevin B. in Newport News, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Clean Out a Sewer
Comments: As others reported in their reviews, they arrived quickly (same day I called). Even though they ran into difficulties because my house is so old, they spent the extra time to get the job done right for a price that was very reasonable compared with prior plumbing experiences that I have had. I will recommend this family owned and operated company to others and will use them again should the need arise.

Review by Charles I. in Williamsburg, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Install or Replace a Water Heater
Comments: On time IAW apt. Outstanding work, protection of house and property, Excellent knowledge of CODE requirements, and evaluation of existing installation of heater. They will be called for any future plumbing needs.

Review by Michael B. in Yorktown, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Install, Repair or Replace Plumbing or Fixtures
Comments: They were fast and efficient.

Review by John C. in Newport News, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0 Project: Clear a Clogged or Slow Drain
Comments: Prompt service and good prices. Very friendly and explained everything well.

Review by Chris B. in Hampton, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Install, Repair or Replace Plumbing or Fixtures
Comments: Arrived on time. Very neat and professional. Explained what needed to be done and what the cost would be.

Review by Michael E. in Williamsburg, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Install, Repair or Replace Plumbing or Fixtures
Comments: Timely and professional

Review by John B. in Hampton, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Install, Repair or Replace Plumbing or Fixtures
Comments: On time very professional skilled and nice to work with, did a great job.

Review by Margaret R. in Newport News, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Clear a Clogged or Slow Drain
Comments: This company responded to my request very quickly. They set the service up for this morning (11/12/14). The plumber arrived on time and quickly diagnosed the problem. This is the first time I have used this company but will call them again with any problem.

Review by Richard J. in Williamsburg, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Comments: Straight forward professional services, rendered at a reasonable price. Very satisfied!

Review by Raymond R. in Newport News, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Comments: It’s a family business. I highly recommend this company. Good price, good job, on time, What more could you want.

Review by Sandra M. in Hampton, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Comments: They arrived quickly. Went above and beyond in explaining and repairing the issue and promised to return if there were additional issues. Provided a recording of the area where they performed the work so that we could clearly see the issue. I’m new to the area and so happy to find someone I can trust.

Review by Sonya J. in Newport News, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Comments: The absolutely, hands-down, no contest, best plumber in Virginia. The bulldog of plumbing. Got a mystery plumbing problem? Not once Professional Sewer and Drain gets their hands on it! And Dena’s customer service is over-the-top! 🙂

Review by Paula B. in Newport News, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Comments: BJ was always willing and able to fix/repair any issues we had. We sometimes called at the last minute but we were always responded to. Any special projects we always received an estimate first.

Review by Susan S. in Hampton, VA
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Comments: I was very happy with the work. I have used them several times. Always happy with the results. A positive experience.